Return policy

Return policy / Cancellation policy

The following regulations apply to orders placed in the MABORA online shop by consumers within the meaning of § 13 BGB.

Please note:

Whether a product is considered handmade / custom-made and therefore excluded from the right of withdrawal is stated in the product description on the item page.

1. Custom-made picture frames (handmade)

Our wooden frames are individually handcrafted after you place your order.

Therefore, they are not stock items , but are produced specifically for you.

Therefore:

  • No statutory right of withdrawal , no returns and no exchanges.

    because it is custom-made merchandise.

  • Returns are only accepted in case of defects or transport damage .

If your frame is damaged or faulty upon arrival, please contact us within 24 hours of delivery with photos of the item and packaging.

We will review your claim and, depending on the situation, offer a replacement, repair or refund .

2. Bracelets (handmade, finished products)

Our bracelets are handmade products , produced in small batches before the order is placed.

Due to the individual handcrafting process, slight variations may occur, which are part of the design.

Therefore, the following generally applies:

  • No right of withdrawal, no return and no exchange for handmade bracelets.

  • Returns are only accepted in case of defects or damage .

Goodwill policy:

Should a bracelet not fit or you be dissatisfied for any other reason, please feel free to contact us.

In individual cases, we offer – after prior agreement and without legal entitlement – ​​a voluntary exchange or return.

3. Home Decor (non-handmade products)

For home decor items that are not handmade and not custom-made , there is a statutory right of withdrawal of 14 days .

3.1 Cancellation period

You have the right to withdraw from this contract within 14 days without giving any reason .

The period begins on the day on which you or a third party designated by you (who is not the carrier) have taken possession of the goods.

3.2 Exercising the right of revocation

To exercise your right of withdrawal, please inform us in due time by email or letter:

MABORA
Fördererstrasse 36
78050 Villingen-Schwenningen
Germany

Email: news@mabora.de
Please clearly state that you wish to cancel the contract (e.g. with a short informal message or our cancellation form, if provided).

3.3 Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you (including standard delivery costs) without undue delay and at the latest within 14 days from the day on which we received your cancellation notice.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3.4 Returns & Costs

  • Please return the goods immediately and at the latest within 14 days from the day on which you informed us of your cancellation.

  • The deadline is met if you send the goods before the 14 days have expired.

  • You bear the direct costs of returning the goods.

Please return home decor items in their original packaging and well protected, if possible, to avoid damage during transport.

4. Handmade home decor items

Some home decor products may also be handmade or custom-made .

In this case – as with the pictures and bracelets – there is no right of withdrawal , as these items are specially manufactured.

Whether an item is affected can be seen directly on the product page in the description.

5. Defects, Damage & Warranty

Regardless of the above cancellation regulations, the statutory warranty rights naturally apply.

  • If you receive damaged or defective goods, please contact us as soon as possible with photos of the item and the packaging.

  • We review each case and work with you to find a solution (e.g., replacement, repair, or refund).

6. Note

This information does not constitute legal advice and does not replace individual consultation with a lawyer.

We recommend having the wording reviewed by a legal professional before using it legally in your shop.